They say a picture is worth a thousand words, and nowhere is that truer than in the construction industry. A client could spend half an hour describing what a problem with their pipes looks like or what the damage to their wall is, but nothing is going to give you a clearer picture than having them snap a few digital shots and emailing them your way. Photos can give you an immediate sense of the scope of a problem, how much work it’s going to take to fix, and will help ensure your estimates are as accurate as possible. Thanks to the smartphone revolution, it’s now easier than ever to get clear, digital images of exactly what you’re looking at when it comes to problems on-site. But while technology changes fast, people don’t always think to use it. That’s why it’s important for you to incentivize your customers to give you the materials you need.
Ask, And Ye Shall Receive
The best way for you to get the images you need from your customers is to ask. State on your website that customers should send pictures when they make an appointment. If someone calls, make sure that asking for photos is part of your script. Explain the importance of having pictures to your client and tell them the kind of images you need (close up, wide shot, include a ruler for scale in some situations, etc.). In doing so, you’ll find most clients are more than happy to help get the wheels turning. These photos will be critical in your planning, so having the visual aid will better help you manage your projects as well.
For more advice on clear communication as you bid and manage your construction projects to ensure you don’t bite off more than you can chew, simply contact us today to learn more about our plan room and bid management software!